1. Introduction

ARCS Infotech is committed to providing high-quality computer and laptop repair services, along with top-notch Annual Maintenance Contracts (AMC) to meet your needs. This document outlines our policies, terms of service, and disclaimers to ensure transparency and trust in our offerings.

2. Terms of Service

2.1 Scope of Services

ARCS Infotech provides repair and maintenance services for laptops, desktops, and their components, including but not limited to motherboards, SSDs, HDDs, displays, batteries, and chargers.

Annual Maintenance Contracts (AMC) are available for individuals, businesses, and educational institutions.

2.2 Service Warranty

All repair services include a 6-month warranty on workmanship.

Replacement parts are covered by a 12-month warranty.

Warranty claims must be accompanied by a valid invoice or receipt.

2.3 Service Process

Diagnostics and repair services will follow brand-recommended procedures.

Clients will receive regular updates on service progress through WhatsApp or email.

Pickup and drop services are available free of charge within Bangalore and Mysore.

2.4 Data Security

ARCS Infotech ensures the confidentiality and security of client data during repair processes.

Customers may request the removal and return of hard drives or opt for password protection of personal folders.

2.5 Pricing and Payments

Transparent pricing with detailed communication will be provided before commencing any repair or maintenance.

Payments can be made via cash, bank transfer, or digital wallets.

AMC plans are offered at budget-friendly rates and must be renewed annually.

2.6 Response Time

Onsite service requests will be addressed within 6 hours.

Remote support is available during business hours for quick troubleshooting.

3. Disclaimer

3.1 Limitations of Liability

ARCS Infotech is not responsible for pre-existing hardware or software issues unrelated to the services provided.

Loss of data due to customer negligence or hardware failure is not covered under warranty.

3.2 Genuine Parts and Warranty Limitations

ARCS Infotech uses only 100% genuine spare parts sourced directly from brand manufacturers.

The warranty does not cover damage caused by misuse, accidental damage, or unauthorized tampering after service completion.

3.3 Exclusions

Services do not include software installation unless explicitly agreed upon.

ARCS Infotech is not liable for delays caused by force majeure events or supply chain disruptions.

4. Privacy Policy

4.1 Data Collection and Use

Customer data, including contact details and device information, is collected solely for service purposes.

Personal information will not be shared with third parties without customer consent.

4.2 Data Retention

Customer data will be retained for the duration of the service and warranty period.

Customers may request deletion of their data upon service completion.

5. Customer Responsibilities

5.1 Accurate Information

Customers are responsible for providing accurate and complete information about their devices and issues.

5.2 Backup of Data

Customers are advised to back up all important data before submitting their devices for repair.

5.3 Payment Obligations

Customers must settle all outstanding payments prior to the return of repaired devices.

6. Contact Information

Repair Center Address: Near Shakti Ganapathi Temple,266, 2nd Cross, Annayappa Garden,New Tippasandra, Bengaluru, Karnataka 560075

Customer Support:Email: arcsinfotech@gmail.com

Phone: +91 98451 71662   WhatsApp: +91 98451 71662

7. Amendments

ARCS Infotech reserves the right to modify this policy document at any time. Customers will be notified of significant changes via email or website updates.